Then right-click on the HID-compliant touch screen driver, and select Uninstall device.

Right-click on the Intel Precise Touch Device and select Uninstall device.

Launch the Device Manager, and then expand the Human Interface Devices category.

If updating the touchscreen driver didn’t work, try reinstalling it.

Get the latest Surface Book 2 drivers and firmware.

Download Surface Book 3 drivers and firmware.

To update your drivers and firmware version, go to Microsoft’s Download Center using the links below:

Check for updates and restart your computer after installing the latest OS updates. Navigate to Settings, select Update & Security, and click on Windows Update. Don’t forget to update your drivers and firmware as well. Make sure you’re running the latest Windows 10 version on your Surface devices. The repair process should not take more than 15 minutes.īy the way, if your Surface Book device is managed by an organization, and you can’t install the Surface Diagnostic Toolkit, contact your IT admin for further help. Install the tool, run the executable file and follow the on-screen steps to diagnose and fix your touchscreen problems. You can download the Surface Diagnostic Toolkit from Microsoft. What to Do When Your Surface Book Touchscreen Stops Working Run the Microsoft Surface Diagnostic Toolkitĭid you know Microsoft has a dedicated diagnostic toolkit that you can you use to automatically fix your Surface Book problems? The tool can help you fix a long list of issues, including touchscreen and brightness glitches.

Surface pro 3 brightness not working